FREQUENTLY ASKED
QUESTIONS

We provide women with disabilities with skills training, fair wages, and a supportive work environment. We also invest in programs to promote their well-being and social inclusion.

Yes! We feature stories and profiles of our artisans on our website and social media platforms – regularly.

Our safe online store makes it simple for you to place an order. Just browse our offerings, put items in your cart, and complete the checkout process.

Yes, we do offer international shipping. Shipping costs and estimated delivery times will vary depending on your location.

It takes 7 working days to receive your order. For customized orders, you will receive them within 4-6 weeks. Additionally, if you want to request a bulk order, it wil be on quotation-basis.

To cancel an item or an entire order other than the customized or bulk orders, go to Your Account select My Orders, and follow these steps. · Click Cancel Items. If you don’t see this action button then your order cancellation period has expired. Items can only be canceled before they leave our facility. · Select the items you want to remove. · Click Cancel Checked Items. No cancellation of bulk orders can take place except before payment of the due amount. Once payment is made and an email is sent to the customer that the order is being processed within the quoted period then no cancellation will be accepted.

We sell a wide range of handmade products that are created from Egyptian raw materials. Items include decorative items, accessories, bags, clothes, wall hangings, table tops, and skin care products.

We make every effort to incorporate sustainable and natural components into our products. Reduced waste in our production process is another goal we have set for ourselves.